Privacy Policy

Last updated: 7 September 2026

Glamorous Hangups respects your privacy. This policy explains how we collect, use and protect your personal information when you visit glamoroushangups.com, place an order or contact us.

1. Who is responsible for your information?

Glamorous Hangups is the controller of your personal information.

Contact us:
customerhelp@glamoroushangups.com
Glamorous Hangups
Unit 33309, PO Box 6945
London W1A 6US
United Kingdom

2. Information we collect

We may collect:

  • your name, email address, telephone number, billing address and delivery address;

  • order, payment and transaction information;

  • correspondence you send to us, including customer-service enquiries;

  • information about how you use our website, including your device, browser, IP address, pages viewed and referral source; and

  • marketing preferences and email engagement where you choose to receive marketing from us.

Payment information is processed securely by our payment providers. We do not store full payment-card details.

3. How we use your information

We use your information to:

  • process and fulfil your orders, including delivering physical items and providing digital-download access;

  • communicate with you about orders, returns, customer-service enquiries and account matters;

  • prevent fraud and protect our business and customers;

  • improve our website, products and customer experience;

  • comply with legal, tax and accounting obligations; and

  • send marketing emails where you have opted in, or where permitted by law.

Our legal bases for processing are performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving our business, and consent where required—for example, for certain marketing and non-essential cookies.

4. Marketing

We will send promotional emails only where you have consented or where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting customerhelp@glamoroushangups.com.

5. Who we share information with

We share personal information only where necessary to run our business, including with:

  • Shopify, which provides our online store;

  • payment providers, to process payments securely;

  • delivery and fulfilment partners for physical orders;

  • FileMonk or other download-delivery providers for digital purchases;

  • email, website-hosting, analytics and technical-service providers; and

  • professional advisers or authorities where required by law.

These providers may process information on our behalf and are required to handle it securely.

6. International transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area. Where this happens, we use appropriate safeguards required by applicable data-protection law.

7. How long we keep information

We keep personal information only for as long as necessary for the purposes set out in this policy.

We normally retain order and transaction records for as long as required by tax, accounting and legal obligations. We retain customer-service correspondence for as long as needed to resolve the enquiry and maintain appropriate records. We retain marketing information until you unsubscribe or ask us to remove it, unless we need to keep limited information to respect that request.

8. Cookies and similar technologies

We use cookies and similar technologies to make our website function, remember preferences, understand website use and, where enabled and consented to, measure marketing performance.

You can manage non-essential cookies through our cookie banner or your browser settings. Blocking some cookies may affect how the website works.

9. Your rights

Depending on applicable law, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate information;

  • ask us to delete information in certain circumstances;

  • ask us to restrict or object to certain processing;

  • withdraw consent where we rely on consent; and

  • request transfer of your information where applicable.

To exercise these rights, contact customerhelp@glamoroushangups.com.

If you are unhappy with how we handle your information, you may complain to the UK Information Commissioner’s Office at ico.org.uk.

10. Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.