Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-4 business days.

Our support team is always happy to guide you at any step!

Yes. It is possible to change your order within 24 hours and we can make an amendment.  

Please contact us here or email us at contact@glamoroushangups.com with your order number and name. 

An order can be cancelled within 24 hours.  Please contact us here or email us at contact@glamoroushangups.com with your order number and name. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via all major Credit Cards, Debit Cards & PayPal. We also accept Klarna. 

When Will My Order Arrive?

With recent restrictions on airlines due to COVID-19 and Cross Border Shipment Delays, we may experience longer delivery times than normal.

An estimated delivery window is available for all our items on the product page. You can check it before placing an order by looking on the Shipping tab.  It will also be displayed at checkout and on your order confirmation email.

Once your order is shipped you will be send a shipping email with your tracking number(s). You can use the link provided on that email or you can visit Track My Order with your tracking number or order number to see the estimated delivery date and tracking status for each of your order. 

My Delivery Is Delayed

If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates. This is the most up to date information.

Please note your most up-to-date delivery estimate(s) can be found in Track My Order after you input your order number and email or your tracking number. 

Delay Between Carrier Scans

It is common to see delays between carrier scans while your item is in transit. Rest assured that we will do our best to have your order delivered to you by the estimated delivery window. If over 3 business days have passed since your estimated delivery window has closed and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.

UK MAINLAND SHIPPING

We offer FREE Standard Delivery on all orders over £100.00 in UK Mainland. Orders under £100 will be charged £3.99 for Standard Delivery in UK Mainland.

When Shipping from our UK Warehouse:

Our Standard Delivery via DPD or Evri typically takes between 5 to 7 working days.

When Shipping from our Overseas Warehouse:

Our standard delivery varies from 10-18 working days. Last mile courier is Royal Mail. International Couriers are Parcelforce, FEDEX, 4PX.

For custom or large items this may vary so please refer to the product page of the item you have purchased for exact shipping times. In rare cases, or where specifically outlined for larger items, it can take up to 45 days for items to arrive.

Please check the Shipping & Delivery section of your product page for the delivery time for your item. Shipping times will also appear at checkout and on your order confirmation email.

WORLDWIDE SHIPPING  (INC. UK ISLES & HIGHLANDS, NORTHERN IRELAND, ISLE OF WIGHT, ISLE OF MANN, SCOTTISH ISLANDS and ISLE OF SCILLY)

We offer Standard Delivery of £5.99 on all orders under 2kgs  worldwide. For all orders over 2 kgs we will charge £9.99.

Our standard delivery varies from 12-45 days. International Couriers are Parcelforce, UPS, DHL, FEDEX, 4PX. Last Mile Couriers are Australia Post, USPS, NZ Post

Why are my parcels arriving separately?

Because Glamorous Hangups merchandise is warehoused worldwide to give competitive prices, we will ship to you from the country closest to you. This can often mean that orders with multiple items will be sent in separate parcels as they will be dispatched from different locations. We may also split your delivery into multiple parcels to keep within size & weight restrictions and therefore protect your items and increase the speed of delivery to you.

If you have multiple deliveries you will receive separate tracking information and numbers for each parcel so that you can follow your goods from dispatch to delivery.

TRACK YOUR ORDER HERE

Delivery Delays

In rare cases, there might be a delay from a shipping carrier. In those instances, we do not take responsibility for the delay. We will honour any lost or missing item with a refund or replacement once it is confirmed missing by the courier. However, we do not refund for courier delays.

With the current global shipping situation & local strike action, we are experiencing delays from international and domestic shipping carriers. Please be aware that local and global shipping is still very unstable and suffering from delays.

If your delivery has encountered an issue or exception, or you have a concern, please reach out to us via email at customerhelp@glamoroushangups.com and we will be more than happy to assist you.

TRACK YOUR ORDER HERE

Once your order is processed and shipped you will be sent an email with your tracking information and tracking number.  

We have a tracking function on our website where you can track your order.  Please follow this link https://glamoroushangups.com/apps/trackingmore  and enter your order number or tracking number to track your parcel. 

If you do not receive your shipping email please first check your spam folder as it can often end up there. If you cannot find it or are concerned about a delivery please email us at customerhelp@glamoroushangups.com with your full name and order number. 

Your 100% satisfaction is important for us. We offer a 28-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or replacement.
• Timing: we have a 28-day Return Policy since the day item was received. Please notify us within 14 days of receiving the order of your intention to return.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• For returns, please visit Returns for more information or visit our RETURNS CENTRE to start your return.
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When a returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Please allow  3-5 days after our refund notification for your payment provider to process your refund.
• Please note that monogrammed, personalised, special-order items and items damaged through normal wear and tear are not eligible for return. 

International taxes might be applied depending on your country's taxes policy. 

Please note that customs charges are the responsibility of the end customer. Where we are aware of such charges we will notify you in advance.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.