If after receiving your goods you are unhappy for any reason and wish to ask for an exchange or refund, please contact us within 7 days of receipt of your order.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that the customer is responsible for the cost of returning their unwanted item. Unless arranged otherwise, you will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact us first by email to arrange your return You will be given return instructions by reply.
Our standard returns address is: Unit 33309,13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Once your return is received and inspected, we will send you an email within 24 - 48 hours to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Your bank or payment provider will then take a few business days to process. Please follow up with them once you receive your notice of refund from GlamorousHangups.
If you haven’t received a refund after 5 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted by your card issuer. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Once the 60 day return period is over we will not accept the return.
You have a 24 hour cancellation window within which to change your mind and cancel your order. Once the window is closed then your order is processed and the cancellation period is finished.
If you change your mind after this period, then you will need to wait to receive your items and then arrange to return the goods upon receipt. See the Returns procedure for more detail.
An order cannot be cancelled after the 24 hour cancellation window. Once the item has shipped then there will be no refund issued until a return has been received by us in accordance with the returns policy. If you still wish to return the items after receiving them then you are covered by the 60 day returns policy.
If your item arrives damaged, please accept our sincere apologies. It is very disappointing for everyone but sadly this does sometimes happen.
Please email us within 48 hours of receiving your damaged delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email.
We will then arrange everything for you and confirm by email within 3 days the outcome and if we will collect the damaged item.
Unless we arrange with you to collect the item, please do not return damaged items as we are unable to refund any return costs.
You have 24 hours to make any changes to your order. Please email us with your order number, name and your request and we will process the change and confirm by reply.
Yes. We do not accept returns or refunds on sale items.
In addition, several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please note that monogrammed, personalised, special-order items and items damaged through normal wear and tear are not eligible for return.